Frequently Asked Questions
HOW MUCH DO YOUR CAKES COST?
There are many factors to determine the correct pricing for your cake and prices vary according to your requirements – size of cake, shape of cake, decoration required, cake toppers, edible printing, hire of cake stands and many other options.
All of our cakes are individually designed and priced. Our pricing listed above is a guide only, but it will give you an idea of cake costs.
DO YOU OFFER DELIVERY?
We offer delivery and set up of our cakes to the Brisbane region starting at $65.00.
The cost of delivery will vary depending on the time we need to set up your cake at your venue, parking availability, traffic, road closures etc, but don’t worry we will quote separately for delivery.
Delivery and set up for cakes for the Gold & Sunshine Coast regions start at $120.00.
CAN I PICK MY CAKE UP FROM YOU?
Pick up is only available for single tier and small 2 tier cakes, all other cake sizes should be delivered so that they arrive and are set up safely and without hassle to you and your guests.
We suggest that if you’re collecting your cake you make sure you have a flat surface to put the cake on such as the car boot or the front passenger floor. If you have someone who can come with you to help keep an eye on the cake it’s a great idea.
We strongly recommend that holding the cake on your lap or car seat to transport it is a terrible idea – it will not survive the trip!
WHAT SIZE CAKE DO I NEED?
The serving sizes listed below are based on your cake being the main event as dessert size portions for a standard height tier.
If your cake is not going to be the main event generally smaller portions will be enough to give everyone a taste so you may wish to order a smaller size cake.
HOW TALL ARE YOUR CAKES?
We have 3 height options to choose from with our cakes:
1. Standard – A standard height tier is approx 5 inches high and consists of 3 layers of cake (we suggest this size for all tiered cakes and cutting cakes)
2. Tall – A tall height tier is approx 7 inches high and consists of 4 layers of cake (we suggest this size for the taller look 2 tier cakes)
3. Double barrel – A double barrel height tier is approx 9 inches high and consists of 6 layers of cake (we suggest these for our single tier cakes)
HOW DO I ARRANGE A QUOTE
Simply CLICK HERE and complete the contact form and we will be in touch to provide you with a quote.
HOW FAR OUT FROM MY FUNCTION SHOULD I ORDER MY CAKE?
For wedding cakes I can take your booking up to a year in advance. However I like to take your booking after you have had your consultation with your florist. This allows me to offer design ideas to incorporate your theme. Please note that popular wedding months (spring and autumn) book out very quickly.
I suggest you order your cake as soon as you are able to avoid disappointment.
For special occasion cakes such as birthday’s, anniversaries, engagement parties etc we suggest you contact us to check availability at least 1-2 months prior.
WHEN DO I HAVE TO PAY FOR MY CAKE?
We require a $100 non-refundable deposit to secure your date, your cake must be paid in full 1 month prior to collection or delivery. If you order your cake within 1 month of your event you will need to pay the full amount to secure your booking date.
Unfortunately cancellations within the 8 week period prior to your even date forfeit all deposits.
DOES CAKE MY DAY BY JO CATER FOR SPECIAL DIETARY NEEDS?
Some of our cupcakes are available with a gluten free option. However, we do advise that all of our products are produced using the same kitchen facilities and utensils. We are unable to guarantee that our cakes do not have traces of nuts, eggs etc. At this stage we cannot cater for dairy free, vegan, egg free cakes.
DOES CAKE MY DAY BY JO OFFER CAKE CONSULTATIONS/TASTINGS?
Yes we do! Simply CLICK HERE to view and book a time and date.
DOES CAKE MY DAY BY JO OFFER TASTING BOXES?
Yes we do! Simply CLICK HERE to view and book a cake tasting box.
CAN MY CAKE TIERS BE DIFFERENT HEIGHTS?
Of course. If you would like your cake to have different heights in the tiers just let us know when you email or talk to us or at your cake tasting. We call these tall or double barrel tiers.
Extended and double barrel tiers are a great way to add height to your cake and create interest in a particular tier – such as a tier that has a monogram or particular decoration you wish to highlight.
IS CAKE MY DAY BY JO LICENSED AND INSURED?
Absolutely! We hold a 4 star eat safe licence from Brisbane City Council and we have public liability insurance.
DOES CAKE MY DAY BY JO BAKE FRESH OR USE PRE-MIXES?
FRESH FRESH FRESH! We bake all of our cakes fresh from scratch within 1-2 days of your order being due.
IS IT SAFE TO PUT FRESH FLOWERS ON MY CAKE?
YES! - I am very particular about what goes into my cakes and flowers are no exception.
Once I receive flowers from a florist I give them a good wash in a food safe solution to remove any surface nasty's and to give them an extra moisture boost. Once they are washed the stems are double coated in safety seal (a food grade wax) to seal them. I apply them to the cake using dollops of buttercream (it's like edible glue). This way nothing is poked into the cake that could potentially harm your guests. The exception to this is some flowers are highly toxic and we do not use these at all (i.e Baby's Breath).
So now you understand how the process works, this is why we request flowers for your cake are received by us the day prior to your event and not left at the venue for us to apply when we deliver your cake - we simply can't ensure their safety.
CAKE TASTING CONSULTATION FAQ's
CAN ANYONE BOOK A CAKE TASTING CONSULTATION?
At this stage our private cake tasting consultations are restricted to wedding clients only and are held once a month on a Sunday.
Bookings are essential and by appointment only.
HOW OFTEN DO YOU HOLD CAKE TASTING CONSULTATIONS?
Currently we hold cake tasting consultations on a Sunday every second month.
WHERE ARE THE CAKE TASTING CONSULTATIONS HELD?
Your private cake tasting consultation will be held in our Brisbane City Council certified kitchen, we are located in Stafford QLD.
HOW MUCH DOES A CAKE TASTING CONSULTATION COST?
The cake tasting consultation is $50 for (2 people).
$25.00 is deductible from your final order should you....
(A) Book your cake and pay your $100 non-refundable deposit within 14 days of your consultation
(B) Your order total exceeds $350 excluding delivery
(C) If your order is under $350 excluding delivery you can still book in for a consultation however, the cost of the consultation is not deductible from your final order.
Of course if your wedding cake order doesn't meet our minimum spend you can still book a tasting consult, just be aware that the cake tasting consult fee will not be deducted from your order total.
DO YOU OFFER CAKE TASTING CONSULTATIONS TO NON-WEDDING CLIENTS?
Unfortunately we have limited availability and are unable to offer tasting consultations to anyone other than our wedding clients. If you are looking at ordering an engagement, birthday, celebration cake I would be happy to discuss your order with you over the phone or over email.
HOW LONG DOES A CAKE TASTING CONSULTATION TAKE?
Your cake tasting consultation will take approx. 30 - 40 minutes.
In this time you will get to sample 7 delicious sample size cakes (so make sure you don't eat just before you arrive) along with a cuppa tea or coffee or even a glass of pink champagne.
We will also discuss in detail the design, style and look of your cake and I will get creative with a quick design sketch to ensure I fully understand your vision.
CAN I REQUEST A CAKE CONSULTATION OUTSIDE OF THE LISTED DATES?
Unfortunately we can not offer consultations outside our set dates.
I CAN'T ATTEND A CAKE TASTING CONSULT HOW CAN I TRY YOUR CAKES BEFORE I ORDER?
We offer tasting boxes which are available for collection once a month on a chosen Saturday.
If you would like to order a tasting box CLICK HERE.
DO I HAVE TO HAVE RECEIVED A QUOTE TO BE ABLE TO BOOK IN FOR A CONSULTATION?
Yes! - You must have received a quote prior to booking a cake tasting consultation as we only have a limited number of appointments available each month. We want to make sure that you are aware of the costs associated with your cake and that we have availability to make your order before we sit down to discuss it with you in detail.
This is the best way to ensure nobody’s valuable time is wasted.
CAN I GET A REFUND FOR MY CAKE TASTING CONSULTATION IF I DO NOT SHOW UP?
We are unable to offer refunds on our cake tasting consultations as times are very limited. Once you have booked and reserved your time the booking is final.
WHAT HAPPENS IF I AM RUNNING LATE FOR MY CAKE TASTING CONSULTATION?
Life happens and we try to be as accommodating as possible. However we do ask that you make sure to leave home with enough time to spare so that you arrive to your tasting consultation on time.
If you run into traffic congestion on the way to us please txt us on 0403 893 904 and let us know approx how long before you arrive. (Please do not call us as we may be in a consultation with another client and can not answer calls)
Unfortunately if you are unable to make your cake tasting appointment or are running more than 20 minutes late from your booked time we will have to cancel your booking, otherwise we will be running late for all our appointments that day and it isn't fair to our other clients.
You will be asked to re-book another appointment at your own cost.
We are unable to offer refunds on our cake tasting consultations as times are very limited.
THAT ALL SOUNDS PERFECT, HOW DO I BOOK?
To book in for a private cake tasting consultation you must have received a quote and checked that we have availability for the date of your wedding. (To request a quote/check our availability - CLICK HERE)
If you have received your quote and we have availability for your date then simply choose your preferred date from the available dates and times below.
CAKE SAMPLE BOX FAQ's
CAN ANYONE ORDER A SAMPLE BOX?
Yes! Our cake sample boxes are available to all our clients. If you are ready to book a tasting box CLICK HERE
CAN I COLLECT A CAKE SAMPLE BOX AT ANY TIME?
No! - Sample boxes are only available for collection on the scheduled Saturday morning between 10am - 12pm as we work from a commercial kitchen in a private residence and can guarantee we will be available at other times for collection.
CUT OFF TIME & DATE FOR SAMPLE BOX ORDERS!
Sample box cut off dates are Thursday's 12pm for collection that Saturday.
If you order your tasting box after this time you will need to order for the following Saturday.
HOW MUCH DO CAKE SAMPLE BOXES COST?
The cost of the sample box is $30 with $10 redeemable against your cake order when booked within 4 weeks of receiving your sample box - this is applicable to orders over $300 not incl. delivery only.
(For orders under $300 we are unable to offer any redemption).
(NOTE: A 2.5% online transaction fee is added to all online orders and is not deductible from your order).
WHAT FLAVOURS CAN I HAVE IN MY CAKE SAMPLE BOX?
Unfortunately we no longer offer individual flavour selections for our cake sample boxes, but if there is a particular flavour you are dying to try let us know and we may be able to accommodate this request.
For a full list of our flavours CLICK HERE.
CAN I GET A REFUND FOR MY CAKE SAMPLE BOX IF I DO NOT COLLECT IT AT THE AGREED TIME?
No! - We are unable to offer refunds on our cake sample boxes as they are prepared and packaged specifically for that date. Once you have booked and reserved a collection date & time the booking is final.